Representative and visitor feedback online tool

Your feedback is important to us!

Our staff access this simple observation tool to assist our quality audits and regularly complete it in various areas of the home. We are now making it available for residents, representatives and visitors to complete so we receive helpful external feedback. Please feel free to spend 5-10 minutes to complete this form on your mobile ‘phone or tablet, or home computer.

*These fields must be completed

Many thanks.

Selected Value: 0
Selected Value: 0
Selected Value: 0
Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Staff demonstrated kindness, dignity & respect:
Staff engaged in a positive & friendly way with residents:
Appropriate language and communication was used at all times:
Residents were offered choice:
Residents were well groomed:
The room ambience was pleasant & the temperature was optimal:
Background noise levels were appropriate to the area:
TVs and other media were set at an appropriate level for the residents:
Staff noise was appropriate & staff did not use loud voices:
There was no clutter or feeling that residents were in a workplace:
Residents requests were met promptly & helpfully:
The environment was homely:
The care & services seemed well run & organised:
Staff were modelling Resident Focused Care:
There were adequate staff available:
Staff looked & acted professionally:
Staff engaged with residents at every opportunity:
Click or drag files to this area to upload. You can upload up to 2 files.

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