Representative and visitor feedback online tool

Your feedback is important to us!

Our staff access this simple observation tool to assist our quality audits and regularly complete it in various areas of the home. We are now making it available for residents, representatives and visitors to complete so we receive helpful external feedback. Please feel free to spend 5-10 minutes to complete this form on your mobile ‘phone or tablet, or home computer.

*These fields must be completed

Many thanks.

Selected Value: 0
Selected Value: 0
Selected Value: 0
Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Staff demonstrated kindness, dignity & respect
Staff engaged in a positive & friendly way with residents
Appropriate language and communication was used at all times
Residents were offered choice
Residents were well groomed
The room ambience was pleasant & the temperature was optimal
Background noise levels were appropriate to the area
TVs and other media were set at an appropriate level for the residents
Staff noise was appropriate & staff did not use loud voices
There was no clutter or feeling that residents wwere in a workplace
Residents requests were met promptly & helpfully
The environment was homely
The care & services seemed well run & organised
Staff were modelling Resident Focused Care
There were adequate staff available
Staff looked & acted professionally
Staff engaged with residents at every opportunity
Please comment on the overall experience, what was done well, what was not done well and what needs to change.
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