Staff demonstrated kindness, dignity & respect: Strongly Disagree Staff demonstrated kindness, dignity & respect: Strongly Disagree
Disagree Staff demonstrated kindness, dignity & respect: Disagree
Neutral Staff demonstrated kindness, dignity & respect: Neutral
Agree Staff demonstrated kindness, dignity & respect: Agree
Strongly Agree Staff demonstrated kindness, dignity & respect: Strongly Agree
Staff engaged in a positive & friendly way with residents: Strongly Disagree Staff engaged in a positive & friendly way with residents: Strongly Disagree
Disagree Staff engaged in a positive & friendly way with residents: Disagree
Neutral Staff engaged in a positive & friendly way with residents: Neutral
Agree Staff engaged in a positive & friendly way with residents: Agree
Strongly Agree Staff engaged in a positive & friendly way with residents: Strongly Agree
Appropriate language and communication was used at all times: Strongly Disagree Appropriate language and communication was used at all times: Strongly Disagree
Disagree Appropriate language and communication was used at all times: Disagree
Neutral Appropriate language and communication was used at all times: Neutral
Agree Appropriate language and communication was used at all times: Agree
Strongly Agree Appropriate language and communication was used at all times: Strongly Agree
Residents were offered choice: Strongly Disagree Residents were offered choice: Strongly Disagree
Disagree Residents were offered choice: Disagree
Neutral Residents were offered choice: Neutral
Agree Residents were offered choice: Agree
Strongly Agree Residents were offered choice: Strongly Agree
Residents were well groomed: Strongly Disagree Residents were well groomed: Strongly Disagree
Disagree Residents were well groomed: Disagree
Neutral Residents were well groomed: Neutral
Agree Residents were well groomed: Agree
Strongly Agree Residents were well groomed: Strongly Agree
The room ambience was pleasant & the temperature was optimal: Strongly Disagree The room ambience was pleasant & the temperature was optimal: Strongly Disagree
Disagree The room ambience was pleasant & the temperature was optimal: Disagree
Neutral The room ambience was pleasant & the temperature was optimal: Neutral
Agree The room ambience was pleasant & the temperature was optimal: Agree
Strongly Agree The room ambience was pleasant & the temperature was optimal: Strongly Agree
Background noise levels were appropriate to the area: Strongly Disagree Background noise levels were appropriate to the area: Strongly Disagree
Disagree Background noise levels were appropriate to the area: Disagree
Neutral Background noise levels were appropriate to the area: Neutral
Agree Background noise levels were appropriate to the area: Agree
Strongly Agree Background noise levels were appropriate to the area: Strongly Agree
TVs and other media were set at an appropriate level for the residents: Strongly Disagree TVs and other media were set at an appropriate level for the residents: Strongly Disagree
Disagree TVs and other media were set at an appropriate level for the residents: Disagree
Neutral TVs and other media were set at an appropriate level for the residents: Neutral
Agree TVs and other media were set at an appropriate level for the residents: Agree
Strongly Agree TVs and other media were set at an appropriate level for the residents: Strongly Agree
Staff noise was appropriate & staff did not use loud voices: Strongly Disagree Staff noise was appropriate & staff did not use loud voices: Strongly Disagree
Disagree Staff noise was appropriate & staff did not use loud voices: Disagree
Neutral Staff noise was appropriate & staff did not use loud voices: Neutral
Agree Staff noise was appropriate & staff did not use loud voices: Agree
Strongly Agree Staff noise was appropriate & staff did not use loud voices: Strongly Agree
There was no clutter or feeling that residents were in a workplace: Strongly Disagree There was no clutter or feeling that residents were in a workplace: Strongly Disagree
Disagree There was no clutter or feeling that residents were in a workplace: Disagree
Neutral There was no clutter or feeling that residents were in a workplace: Neutral
Agree There was no clutter or feeling that residents were in a workplace: Agree
Strongly Agree There was no clutter or feeling that residents were in a workplace: Strongly Agree
Residents requests were met promptly & helpfully: Strongly Disagree Residents requests were met promptly & helpfully: Strongly Disagree
Disagree Residents requests were met promptly & helpfully: Disagree
Neutral Residents requests were met promptly & helpfully: Neutral
Agree Residents requests were met promptly & helpfully: Agree
Strongly Agree Residents requests were met promptly & helpfully: Strongly Agree
The environment was homely: Strongly Disagree The environment was homely: Strongly Disagree
Disagree The environment was homely: Disagree
Neutral The environment was homely: Neutral
Agree The environment was homely: Agree
Strongly Agree The environment was homely: Strongly Agree
The care & services seemed well run & organised: Strongly Disagree The care & services seemed well run & organised: Strongly Disagree
Disagree The care & services seemed well run & organised: Disagree
Neutral The care & services seemed well run & organised: Neutral
Agree The care & services seemed well run & organised: Agree
Strongly Agree The care & services seemed well run & organised: Strongly Agree
Staff were modelling Resident Focused Care: Strongly Disagree Staff were modelling Resident Focused Care: Strongly Disagree
Disagree Staff were modelling Resident Focused Care: Disagree
Neutral Staff were modelling Resident Focused Care: Neutral
Agree Staff were modelling Resident Focused Care: Agree
Strongly Agree Staff were modelling Resident Focused Care: Strongly Agree
There were adequate staff available: Strongly Disagree There were adequate staff available: Strongly Disagree
Disagree There were adequate staff available: Disagree
Neutral There were adequate staff available: Neutral
Agree There were adequate staff available: Agree
Strongly Agree There were adequate staff available: Strongly Agree
Staff looked & acted professionally: Strongly Disagree Staff looked & acted professionally: Strongly Disagree
Disagree Staff looked & acted professionally: Disagree
Neutral Staff looked & acted professionally: Neutral
Agree Staff looked & acted professionally: Agree
Strongly Agree Staff looked & acted professionally: Strongly Agree
Staff engaged with residents at every opportunity: Strongly Disagree Staff engaged with residents at every opportunity: Strongly Disagree
Disagree Staff engaged with residents at every opportunity: Disagree
Neutral Staff engaged with residents at every opportunity: Neutral
Agree Staff engaged with residents at every opportunity: Agree
Strongly Agree Staff engaged with residents at every opportunity: Strongly Agree