Staff demonstrated kindness, dignity & respect Staff demonstrated kindness, dignity & respect Strongly Disagree Staff demonstrated kindness, dignity & respect Disagree Staff demonstrated kindness, dignity & respect Neutral Staff demonstrated kindness, dignity & respect Agree Staff demonstrated kindness, dignity & respect Strongly Agree Staff engaged in a positive & friendly way with residents Staff engaged in a positive & friendly way with residents Strongly Disagree Staff engaged in a positive & friendly way with residents Disagree Staff engaged in a positive & friendly way with residents Neutral Staff engaged in a positive & friendly way with residents Agree Staff engaged in a positive & friendly way with residents Strongly Agree Appropriate language and communication was used at all times Appropriate language and communication was used at all times Strongly Disagree Appropriate language and communication was used at all times Disagree Appropriate language and communication was used at all times Neutral Appropriate language and communication was used at all times Agree Appropriate language and communication was used at all times Strongly Agree Residents were offered choice Residents were offered choice Strongly Disagree Residents were offered choice Disagree Residents were offered choice Neutral Residents were offered choice Agree Residents were offered choice Strongly Agree Residents were well groomed Residents were well groomed Strongly Disagree Residents were well groomed Disagree Residents were well groomed Neutral Residents were well groomed Agree Residents were well groomed Strongly Agree The room ambience was pleasant & the temperature was optimal The room ambience was pleasant & the temperature was optimal Strongly Disagree The room ambience was pleasant & the temperature was optimal Disagree The room ambience was pleasant & the temperature was optimal Neutral The room ambience was pleasant & the temperature was optimal Agree The room ambience was pleasant & the temperature was optimal Strongly Agree Background noise levels were appropriate to the area Background noise levels were appropriate to the area Strongly Disagree Background noise levels were appropriate to the area Disagree Background noise levels were appropriate to the area Neutral Background noise levels were appropriate to the area Agree Background noise levels were appropriate to the area Strongly Agree TVs and other media were set at an appropriate level for the residents TVs and other media were set at an appropriate level for the residents Strongly Disagree TVs and other media were set at an appropriate level for the residents Disagree TVs and other media were set at an appropriate level for the residents Neutral TVs and other media were set at an appropriate level for the residents Agree TVs and other media were set at an appropriate level for the residents Strongly Agree Staff noise was appropriate & staff did not use loud voices Staff noise was appropriate & staff did not use loud voices Strongly Disagree Staff noise was appropriate & staff did not use loud voices Disagree Staff noise was appropriate & staff did not use loud voices Neutral Staff noise was appropriate & staff did not use loud voices Agree Staff noise was appropriate & staff did not use loud voices Strongly Agree There was no clutter or feeling that residents wwere in a workplace There was no clutter or feeling that residents wwere in a workplace Strongly Disagree There was no clutter or feeling that residents wwere in a workplace Disagree There was no clutter or feeling that residents wwere in a workplace Neutral There was no clutter or feeling that residents wwere in a workplace Agree There was no clutter or feeling that residents wwere in a workplace Strongly Agree Residents requests were met promptly & helpfully Residents requests were met promptly & helpfully Strongly Disagree Residents requests were met promptly & helpfully Disagree Residents requests were met promptly & helpfully Neutral Residents requests were met promptly & helpfully Agree Residents requests were met promptly & helpfully Strongly Agree The environment was homely The environment was homely Strongly Disagree The environment was homely Disagree The environment was homely Neutral The environment was homely Agree The environment was homely Strongly Agree The care & services seemed well run & organised The care & services seemed well run & organised Strongly Disagree The care & services seemed well run & organised Disagree The care & services seemed well run & organised Neutral The care & services seemed well run & organised Agree The care & services seemed well run & organised Strongly Agree Staff were modelling Resident Focused Care Staff were modelling Resident Focused Care Strongly Disagree Staff were modelling Resident Focused Care Disagree Staff were modelling Resident Focused Care Neutral Staff were modelling Resident Focused Care Agree Staff were modelling Resident Focused Care Strongly Agree There were adequate staff available There were adequate staff available Strongly Disagree There were adequate staff available Disagree There were adequate staff available Neutral There were adequate staff available Agree There were adequate staff available Strongly Agree Staff looked & acted professionally Staff looked & acted professionally Strongly Disagree Staff looked & acted professionally Disagree Staff looked & acted professionally Neutral Staff looked & acted professionally Agree Staff looked & acted professionally Strongly Agree Staff engaged with residents at every opportunity Staff engaged with residents at every opportunity Strongly Disagree Staff engaged with residents at every opportunity Disagree Staff engaged with residents at every opportunity Neutral Staff engaged with residents at every opportunity Agree Staff engaged with residents at every opportunity Strongly Agree
