I am now in a position to announce Michael’s ongoing working relationship with Ananda in the new position of Workforce Development Manager.
Michael will oversee the Induction, Recruitment, Education and Retention of staff as well as continue to support quality outcomes within both homes.
Michael has been instrumental in developing the Ananda Academy – Ananda’s on-line staff training system as well as our collaboration with Dementia Training Australia (DTA), with so many more opportunities to come.
Please join me in congratulating Michael in his new position Workforce Development Manager.
Karen Daniels, Director of Nursing, Ananda Aged Care
Written by Michael Page (Resident Focused Care Advocate), Karen Daniels (Director of Nursing) and Dr Pooja Newman (Clinical Director) the four page article describes how Ananda has partnered with Dementia Training Australia to provide best practice dementia training for all its staff.
In the next edition of the AJDC Ananda will again be featured with an article describing how we have provided freedom of movement inside and out for all residents, in line with best practice and the new Aged Care Standards.
A third article will also appear written by Dr Andrew Stafford, Director of DTA in Western Australia and Michael Page, and describing a new Virtual Reality workshop developed by DTA. In June 25 Ananda staff became the first in the country to access this innovative education where staff can ‘walk in the brain’ of a simulated resident with dementia.
From March 2019 to March 2020 Ananda is providing a significant investment in best practice dementia training which is driving numerous continuous improvement initiatives at Ananda, to make it a dementia friendly community and benefiting residents with and without dementia and their families.
You can download the issue here, the Ananda article is on page 28-31:
Our Hope Valley laundry washes 5 loads of clothes in a day.
Each load weighs 20kg, which means 140kg every week and 560kg every month and a huge 6720kg per year .
For most of the day at Hope Valley there are 1.5 full time laundry staff for 130 residents. At Findon one laundry assistant serves 67 residents.
Laundry staff fold around 280 pieces of clothes every day and deliver clean folded cloths every day to residents’ rooms .
The laundry also labels all residents’ clothes with their names – each and every garment .
The laundry washes all kitchen aprons and tea towels and all cleaning towels every day .
In the laundry there are occasions most lost items are things like dentures , reading glases , jewelry , pens, hair pins , cufflinks, buttons , coins , etc un-named clothes.
Pictured above: Rani, Carmen and Nicolle at Hope Valley; Sam at Findon; John and Rani; The two Nicolles at Hope Valley.
Laundry staff have embraced Ananda’s move to Resident Focused Care and the new Aged Care Standards and have enthusiastically completed voluntary training including dementia care best practice training, which is great to see as all our staff in contact with residents need to understand what resident focused care is and how to communicate with residents with unmet needs as a result of dementia.
Thanks to all our hard working resident focused laundry staff at both sites. What a great work laundry does .
Julie has been an Ananda STAR for nearly ten years and was voted Employee of the Year for 2018.
Julie is leaving to spend more time with family. Everyone at Ananda wishes Julie (pictured in the centre above) all the best for the future.
During NAIDOC Week ten Ananda staff from Hope Valley and Findon attended a half day workshop presented on behalf of DTA by Michael Page (Resident Focused Care Advocate at Ananda) and Parry Agius of Linking Futures.
Staff learned about yarning styles of communication, Aboriginal connections to lands and historical factors in health outcomes. They also learned how to use a unique culturally safe assessment tool for Aboriginal residents with dementia.
This workshop is part of Ananda’s year long training partnership with DTA and also begins a propsective partnership with Linking Futures to work together to develop a culturally safe aged care environment for residents from Aboriginal and/or Torres Strait Islander backgrounds.
As per Aged Care Quality and Safety Commission Open Disclosure Framework and Guidance
“…… Open disclosure is the open discussion that an aged care provider (Ananda) has with consumers when something goes wrong that has harmed or had the potential to cause harm to a consumer.
Open disclosure refers to the practice of communicating with a consumer when things go wrong, addressing any immediate needs or concerns and providing support, apologising and explaining the steps the provider has taken to prevent it happening again. Open disclosure may also involve the consumer’s family, carers, and other support people and representatives when a consumer would like them to be involved.
Honest and timely disclosure to consumers is not only ethically, morally and professionally expected but also the first stage in promoting and fostering an environment and culture that, through honest discussion, encourages learning needed to improve care and services. As such, it underpins the organisational culture and behaviours needed for continuous learning and service improvement in partnership with consumers. Through improved transparency it enhances public trust in aged care services. 1, 2, 3, 4, 5, 6
Open disclosure is a requirement under the Aged Care Quality Standards. There are two specific references to open disclosure in the Standards:
Standard 6: Feedback and Complaints, requires providers to use an open disclosure process when things go wrong.
Standard 8: Organisational governance, where clinical care is provided, organisations are required to have a Clinical Governance Framework which includes open disclosure.
Providers should practise open disclosure when something has gone wrong that has caused harm or had the potential to cause harm to a consumer. Harm may be physical, psychological or social resulting in loss of quality of life, impairment, suffering, injury, disability or death. This is the definition of harm used in this guidance.
Principles of Open Disclosure
Elements of Open Disclosure
Open disclosure is an integral part of organisational governance. To enable effective open disclosure including clinical governance, an organisation needs to have strong clinical governance arrangements in place. Clinical governance is an integrated set of leadership behaviours, policies, procedures, responsibilities, relationships, and planning, monitoring and improvement mechanisms. They are implemented to support good clinical care and clinical outcomes for each aged care consumer. The six enablers are:
Reference Open Disclosure Framework and Guidance – Australian Government Aged Care Quality and Safety Commission
Link Feedback and Complaints Policy
Ananda Aged Care has been working very hard to transition to the new Standards and residents will have seen changes in our key focus areas of:
You will soon receive a copy of the new Aged Care Charter and also the new Ananda Resident Handbook, which discusses the Standards and new concepts like cultural safety, intimacy and sexuality, diversity, dignity of risk and most of all resident choice and preference.
We wish to thank all our hard working and passionate staff who have started this important quality journey with us and for residents and families for ongoing collaboration and feedback which has helped us tailor our understanding of the Standards to our resident population.
If you have any questions at all please speak to our staff, and Ananda management have an open door policy, though it is always helpful to book an appointment so you will be seen promptly.
In response to resident feedback we have purchased a brand new pool table which sits in the A1 activity area and is available for all residents and visitors to use. Residents have been quick to make use of the pool table, and in the picture above you can see Rick McKirdy starting the morning with a game with Resident Focused Care Advocate, Michael Page.
Also at Hope Valley, next to the kiosk you can now treat yourself to a quality coffee for yourself or visitors for just $2.
We continue to respond to feedback and in line with the Aged Care Quality Standards we are always looking for ways for residents to be able to help themselves or engage in meaningful activity without the need for staff to direct them. Freedom of movement inside and out is integral to our residents sense of belonging and self direction.
This is an important part of resident focused care (consumer directed care as the new Standards call it). Each resident defines their own culture, what is important to them and should be in control of their lives as much as possible. That means from choice of staff to assist them with their needs, partnership with nurses around their health needs, choices for where, when and what they eat their meals.
We will talk more about the Aged Care Standards in our next post and coming soon will be some exciting improvements to the Friendship Club at our Findon home!
The most important Muslim practices are the Five Pillars of Islam. The Five Pillars of Islam are the five obligations that every Muslim must satisfy in order to live a good and responsible life according to Islam.
Believe: sincerely reciting the Muslim profession of faith that there is only one God, and Prophet Mohammed SAW is his Messenger
Prayer: performing ritual prayers in the proper way five times each day
Charity: paying an alms (or charity) tax to benefit the poor and the needy
Fasting: fasting during the month of Ramadan
HAJ: pilgrimage to Mecca
So fasting is the fourth of the Five Pillars of Islam.
Muslims are required to fast during Ramadan, the ninth month of the Islamic calendar.
During the 29/30 days of Ramadan all adult Muslims must give up the following things during the hours of daylight:
Muslims who are physically or mentally unwell may be excused some of these, as may those who are under twelve years old, the very old, those who are pregnant, breast-feeding, menstruating, or travelling.
If an adult does not fast for the reasons above they should try to make up the fast at a later date, or make a donation to the poor instead.
Muslims do not only abstain from physical things during Ramadan. They are also expected to do their best to avoid evil thoughts and deeds as well.
There are many good reasons for this fast, including:
Once we complete 29/30 days accordingly with above conditions that’s the day of celebration of Eid Festival. A day to meet and greet each other and the day of forgiveness.
In our multifaith rooms at both homes there is a sign which shows Muslim residents or staff which direction to pray towards? This indicates the way to face towards Mecca. Near our multifaith areas are places where residents and staff can wash their hands and feet before prayer if they wish. This is important for Muslims.
Thanks Syed for teaching us about your faith and Eid Mubarak (‘Happy End of Ramadan’) to you and your family!