We don’t always get it right and will say sorry when we don’t and work with residents to improve and solve problems. In the vast majority of cases we get it right and provide exceptional care.
Ananda loves to thank staff who do a great job every day and those who are recognised by our residents, and so it was a pleasure to ask Findon resident Gerry Holden to personally thank Enrolled Nurse, Vanessa Egan, after he nominated her for an employee recognition award.
Gerry is pictured below presenting Vanessa with a voucher of appreciation from Ananda.
Vanessa has recently qualified as an Enrolled Nurse and has been a carer and administration assistant./receptionist at Findon. Well done Vanessa and thanks to Gerry, we are glad you are happy at Ananda Findon and are part of the Ananda family!
1st November 2019
Dear Residents, Families and supporters of Ananda Aged Care
I write to you in the midst of a Royal Commission into the Quality and Safety of Aged Care in this country and want you to know that Ananda is committed to doing what we can to improve our care and services to align with the expectations of the Australian community. Our board has deliberated over the interim report and has closely followed the transcripts from this enquiry and supports the view that aged care needs to transform in our country. We want to be a part of a new era of individualised care of the very highest standard and many of the traditional methods of thinking for care have progressed. This year Ananda has focussed on allowing our residents to venture into trying new things, to flex routines to suit their own way of life and to change up the way we provide care of services so it is more personalised and meaningful.
You may have noticed the progressive changes in the way we do things in our homes, and we hope that you can see that there is a dedication to be better, to strive for excellence and to do what we can to provide a high quality level of care and services in our homes.
We hope you can see that we want to hear from you, we seek your feedback and we welcome time and opportunity to assess, plan and build upon a partnership that we have with you to take care of our residents with a sense of humane respect, compassionate care, and in line with best practice standards. Please call, email, meet and speak with us, we are here to work with you for the very best outcome possible. We are launching a new hotline where calls and SMS text messages can be sent anonymously. Our policy is to seek feedback and we welcome your opinions.
Unlike other organisations, Ananda Aged Care places emphasis on the importance of nursing care for our residents who often have complex issues requiring communication, coordination and management in consultation with allied health staff, doctors and loved ones.
We have had a lot of emphasis on food. It is difficult to please everyone all the time but we are listening and now more than ever. We have so many choices and options to suit many tastes. We want to do better. We want to work harder. We want you to know we are committed. We continue to try different methods. We are here to have difficult conversations, to encourage you to feel a part of the care of your loved ones and an important stakeholder in our organisation.
Our careful transition from paper based documentation to computerised systems continues, improves real time information, communication and we soon hope to be able to offer families information about the loved ones in an exciting technological platform. We have computerised medication management systems and care management systems, new ways of recognising pain and automated surveys that can now be done with the various devices, tablets and computers that you would have seen emerging in our homes.
We will be launching some “Meet the Director” dates over the next couple of months, but as always feel free to stop me in the corridor, venture into my office or make a time with our head office. Our Director of Nursing Karen Daniels and our Executive Workforce Development Manager Michael Page continue to be a wealth of experience for us. Their commitment to providing care in a respectful and appropriate way utilising best practice methods that uphold respect and compassionate care is something that I believe sets us apart.
Our organisation is built on the ethos of Compassion, Comfort and Care and we hold our sense of responsibility for you to entrust the care of your loved ones in our homes at the forefront of our everyday activities.
Ananda Aged Care is proud of its track record with respect to government regulation in all facets of our service including food safety, clinical care and our responsibility as an employer but we know that it is not easy to get it right all the time. Things can and do go wrong from time to time and we are here to continue to do what we can to improve, to listen, to grow and to work together as a team in conjunction with the incredible families that are such a valued part of our community.
At the heart of all that we do is our residents. We want to celebrate their lives, their dreams, accomplishments and nurture their wishes, their hopes and allow them to age well, to flourish and bring compassionate kindness and care each day in our homes. We want them to feel at home at our place, our South Australian based family run organisation is founded on a will to serve, a genuine sense of respect and a resourceful emphasis on safety and clinical excellence.
Dr Pooja Newman, Clinical Director Ananda Aged Care Findon & Hope Valley
firstname.lastname@example.org OR (08) 82625020
Belle has been at Ananda for almost 2 years and has been a member of our Diversity Action Group which started this year and originally met monthly (now 2 monthly). As a Diversity Champion Belle will present on the agenda at each 2 monthly Diversity Action Group items from residents or staff especially around Lesbian, Gay, Transgender or Intersex (LGBTI ) issues at Ananda. Belle will feedback any current conversations and initiatives in the news, community, aged care sector re LGBTI inclusivity, carry out research and attend conferences and community engagement where possible. She will provide informal education around inclusivity issues for residents and staff as arise and work with the other Diversity Champions as they are appointed and where roles overlap.
For residents who may identify with LGBTI issues or for staff Belle may provide a point of contact for confidential discussion on diversity topics, especially LGBTI.
The Aged Care Standards ensure all organisations must provide a culturally safe environment for residents and staff and this also relates to intimacy and sexuality and sexual orientation.
Belle’s interests include spending time with family and watching crime and horror films
Belle is excited to take on this new role for Ananda because she believes that everyone is equal and should be able to express themselves freely without the fear of judgement.
We are delighted to have Belle expand her current role and she can be contacted at Hope Valley when on shift, or by submitting a confidential feedback form in the locked boxes at Hope Valley or Findon addressed to Diversity Champion.
If you have questions or feedback about Ananda’s diversity or inclusivity please speak to Karen Daniels, Director of Nursing or Michael Page, Workforce Development Manager.
In the August/September’s issue Michael Page, Karen Daniels and Pooja Newman describe the new model of care and how our partnership with DTA came about as we transitioned to the new (July 2019) Aged Care Standards.AJDC-Aug-Sept-2019_Ananda-Part-1Download
In the October/November issue Michael, Karen and Pooja show the improvements for residents and to staff confidence as we opened he doors to the Memory Support UnitsAJDC-Oct-Nov-2019_Ananda-Part-2Download
Also, in this issue Michael Page and DTA Director Andrew Stafford describe a new Virtual Reality workshop which 25 Ananda staff piloted and which Michael helped DTA develop.AJDC-Oct-Nov-2019_Meaningful-Spaces-VRDownload
Ananda continues to invest in training its staff in best practice dementia care and this is already having benefits. We are honoured to have been featured in Australia’s best practice dementia journal and look forward to further improvements to care as staff build their knowledge and confidence.
Please download, print or read the Staff Handbook which outlines our philosophy of care and introduces the Ananda Resident Focused Care model. It will help staff understand resident expectations and the Aged Care Standards.
Over the past 12 months aged care in Australia has been undergoing some significant changes, introduced to support all consumers accessing aged care services. One of these significant changes in the establishment of a single set Charter of Aged Care Rights.
From July 1 2019 the new Charter of Aged Care Rights came into effect and is a single document encompassing all aged care provision in Australia.
Ananda Aged Care is committed to the fourteen statements and has an expectation that all staff will uphold these statements with integrity and dedication.
The new Charter of Aged Care Rights is on display throughout our home and at front reception. We have included information about the Charter in recent Resident and Representative Newsletters for your perusal.
A revised copy of the Resident Handbook is available at our front reception for your collection.
I have the right to:
See below a signed copy of the Charter of Aged Care Rights and our brochure on the Charter indicating Ananda Aged Care’s commitment in meeting the fourteen rights.
We have gone to great lengths to provide the Charter to all residents, family or substitute decision makers either in person, by email or by letter.
I encourage you to make a time with me or clinical nurses to discuss the new charter.
More information on the Charter can be found on the About Ananda section of our website.
Director of Nursing
Our CNs at both homes report to the Director of Nursing (Karen Daniels) and are involved in continuous improvement activity and transition to new standards of care.
At Hope Valley our CNs are Ana, Karen and Ailene (pictured).
Ana Gador has worked at Ananda Hope Valley since 2004. She started as a personal carer, then Enrolled Nurse, Registered Nurses and now is a Clinical Nurse with a specialist interest in wound care and palliative care. Ana likes to dine out and loves coffee!
Ailene Salvador has worked at Ananda Hope Valley since 2012. Ailene progressed to CN from Registered Nurse. Her specialist interests are nutrition and palliative care, and is also interested in acute care (specifically theatre). Ailene likes to spend time with family and travelling.
Both Ana and Ailene are members of our Responsive Behaviours Consultancy with DTA and Queensland University of Technology.
Karen Steer has worked at Hope Valley 2014 and also started as an Registered Nurse before her promotion to CN. She has an interest in wound care and admission of residents and liaising with family members. Karen likes to spend time with family, reading, and ghost hunting.
Karen is leading our Medication Consultancy with DTA and University Western Australia.
Amongst many clinical improvements made during a busy first half of 2019 perhaps the biggest has been around the care of residents with dementia at both homes as a result of our partnership (Tailored Training Package) with Dementia Training Australia (DTA), the key body in Australia for training health professionals. While this partnership runs until March 2020 there have been key improvements in care already, and the initiative is featured in three published articles in the Australian Journal of Dementia Care (AJDC) in August and October 2019.
The Hope Valley Clinical Nurses explain:
“We noticed a number of change within the facility since making the Dementia Training Australia (DTA) training available to staff.
With opening the doors to Derwent wing (Memory Support Unit) from 0930-1630 we noticed a significant decrease in responsive behaviours for the residents in Derwent.
Alleviating the feeling of being isolated or restrained and being able to engage with other residents in different areas, they are also able to participate in activities offered outside of Derwent.
This promotes mobility and exercise as they are able to explore a wider area. The staff in Derwent appear more relaxed and feel more supported with the doors being opened. Staff have gained a better understanding of dementia and supporting residents when they have unmet needs that lead to responsive behaviours.
As a result of this knowledge staff are developing as champions who are now able to pass these skills on to newer staff, students and families.
Chemical restraint usage (medication for behaviours) has also significantly declined. Dr. Crea (our main GP at Hope Valley) and the pharmacist are regularly reviewing the medications, and staff are adhering to ‘FOLLOW THE FIVE’ a guide to other strategies for addressing unmet needs before considering medications, as they are more aware and have more knowledge and understanding in dealing with responsive behaviours.”
As a result of this knowledge staff are developing as champions who are now able to pass these skills on to newer staff, students and families.Ana, Karen and Ailene (CNs Hope Valley)
Ananda’s Medication Safety Consultancy in partnership with DTA and the University of Western Australia continues monthly with staff from Hope Valley and Findon taking part.
We thank our long serving clinical experts at Hope Valley who continue to look for ways to improve clinical care at Ananda.
We will feature our Findon CNs next month.
Many of the team members at Hope Valley have been working here for many years, and some like Daphne, since the opening of the Ananda . Our team of cleaners at Hope Valley and Findon have done an amazing job and maintained a very clean environment, and to quote residents and their family’s:
Ananda “smells like home,” “ I can live forever here” and “it is what makes a difference between Ananda Aged care and other Aged care home”.
Here little things mean a lot. For example if a resident likes to sleep until late our cleaners will not disturb them and reschedule their work flow and care for their resident’s preferences and choice. All our cleaners get to know each residents and what they like.
Cleaners have big hearts in understanding our residents’ needs and will do anything to help , care and meet their needs . Often our cleaners are asked to do extra work either to change their bed linen or help them to bring their laundry to wash, or even get them extra softer toilet roll!
Ananda smells like homeHope Valley resident
Our cleaners do every day three to four detailing of rooms, which means they go through each and every thing in room has to be clean including cleaning window sill , under the bed , behind the side cupboards, descaling shower screens , scrubbing the floors with a machine, washing the curtains , and polishing wooden floors. The aim is to make residents feel the room is as fresh and has the feel of a five star hotel.
Each cleaner is also responsible for cleaning the communal area, all executive offices and toilets and furniture.
Cleaning is a seven day operation back to back throughout the year and years to come!
Our hospitality staff (cleaners, laundry, catering) have really embraced the transition to a new way of caring at Ananda. They have always been caring and proactive though now are involved far more in resident focused care and engagement with residents. It is important we recognise the hospitality staff have been eager to learn more and some are helping us by being valuable members of our Diversity Action Group.
Residents know how important the cleaners and laundry staff as well as the kitchen are to their quality of life though sometimes we do not see all the great work they do, especially those who spend most of their time in the laundry or kitchen. Yes, the tasks our hospitality staff do are important, but it is the smile and the kindness that goes along with it that residents really remember and appreciate. All of these staff are Ananda STARS.
Director, Ananda Aged Care
We have been planning this significant change in medication management for some time as an opportunity to move away from paper based medication charts to a more transparent and evidence based system. Benefits of MediMap other than using an iPad to record medication administration is the reporting and trending functions.
With changes in the aged care environment especially around restraint management and the administration of psychotropic (S4) medication we will be able to trend the use of these types of medications very quickly to monitor usage. This will enable us to engage with the resident, families and GP about alternatives to medication to support residents with responsive behaviours.
Pain management trending will also be able to be monitored closely through the reporting process so in conjunction with our pain assessment charts we can identify if the current pain relief regime is effective in managing the residents pain.
Dr Crea (our main GP) has been fantastic in supporting Ananda during this transition period and has reviewed every residents medication chart to ensure their medication needs are being met.
Kevin and the team from Birks Pharmacy inputted all the medication data and checked all the residents charts again – it was essential we got this right with Dr Crea then doing a final check.
Over the course of the next couple of weeks we will also transition A1 to MediMap and then Findon it will be your turn.
It was a historic occasion for Ananda Hope Valley and although our clinical staff had attended MediMap training, the team worked together to commence the change over process.
Well done Ana, Aileen, and Karen for overseeing the move with EN Chloe and EN Karamjit our first clinical staff to administer and record medications via the MediMap system.”
Read more about MediMap below…
We are reviewing our processes around recruitment, interviewing, welcoming and supporting staff at Ananda and as part of this we will be carrying out group interviews and also welcoming groups of new starters together. With the aid of Ananda Academy and Social Learning on the Staff Blog we will encourage support within the group as they develop in their roles at Ananda.
We aim to invite all new starters who have already been with Ananda for a while to come to part of the Welcome Days, where they will meet staff and managers from each department, learn about the Aged Care Standards and the new Ananda Resident Focused Care model and also how we are breaking down silos to work as one team for each and every one of our residents.
New staff also met Hospitality Manager, Kamal Verma and Hospitality staff (laundry) Nicolle, Karen Daniels (DON), Karen Steer, Ananda Gador and Ailene Salvador (Clinical Nurses), Terry Mc Phee and Vince Nisco (Maintenance) and went through induction paperwork with Jenny Crowther and Sally Keen from Administration.
Having transitioned to the new Aged Care Standards, Ananda is now looking to the future of aged care and will be looking at ways to make it the number one employer of choice for aged care staff. To provide Resident Focused care every day for every resident we need a workforce that is committed to best possible outcomes and who are determined to learn and grow to be part of the best team they can.
Each new starter group will have a STAR Cohort number, so please say hello and make welcome the members of STAR Cohort 1, 2019!
Pictured below with Workforce Development Manager Michael Page (back left) and HR Manager Deepti Sudhir (far right) are our latest Ananda STARS.
“I just wanted to let you know that one of my candidates at work (i work at Jobs Statewide now – finding people jobs 🙃) is doing her Individual Support Placement at Ananda Findon.
She was saying how absolutely lovely all the staff are there!
Just wanted you to know that your team are doing an amazing job and she has had such a fabulous experience there so far.”