Your new Charter of Aged Care Rights

All residents should now have a signed copy of the new Charter of Aged Care Rights, which came into effect on July 1st 2019.

Over the past 12 months aged care in Australia has been undergoing some significant changes, introduced to support all consumers accessing aged care services. One of these significant changes in the establishment of a single set Charter of Aged Care Rights.

From July 1 2019 the new Charter of Aged Care Rights came into effect and is a single document encompassing all aged care provision in Australia.

Ananda Aged Care is committed to the fourteen statements and has an expectation that all staff will uphold these statements with integrity and dedication.

The new Charter of Aged Care Rights is on display throughout our home and at front reception.  We have included information about the Charter in recent Resident and Representative Newsletters for your perusal.

A revised copy of the Resident Handbook is available at our front reception for your collection. 

Charter of Aged Care Rights

I have the right to:

  1. safe and high quality care and services
  2. be treated with dignity and respect
  3. have my identity, culture and diversity valued and supported
  4. live without abuse and neglect
  5. be informed about my care and services in a way I understand
  6. access all information about myself, including information about my rights, care and services
  7. have control over and make choices about my care, and personal and social life, including where the choices involve personal risk
  8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions
  9. my independence
  10. be listened to and understood
  11. have a person of my choice, including an aged care advocate, support me or speak on my behalf
  12. complain free from reprisal, and to have my complaints dealt with fairly and promptly
  13. personal privacy and to have my personal information protected
  14. exercise my rights without it adversely affecting the way I am treated

See below a signed copy of the Charter of Aged Care Rights and our brochure on the Charter indicating Ananda Aged Care’s commitment in meeting the fourteen rights.

We have gone to great lengths to provide the Charter to all residents, family or substitute decision makers either in person, by email or by letter.

I encourage you to make a time with me or clinical nurses to discuss the new charter.

More information on the Charter can be found on the About Ananda section of our website.

Karen Daniels

Director of Nursing

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