We read all Blue Feedback forms from residents and families and respond where appropriate to all. Some are complaints, some suggestions and many are compliments. We welcome all form of feedback as it helps us continuously improve.
We don’t always get it right and will say sorry when we don’t and work with residents to improve and solve problems. In the vast majority of cases we get it right and provide exceptional care.
Ananda loves to thank staff who do a great job every day and those who are recognised by our residents, and so it was a pleasure to ask Findon resident Gerry Holden to personally thank Enrolled Nurse, Vanessa Egan, after he nominated her for an employee recognition award.
Gerry is pictured below presenting Vanessa with a voucher of appreciation from Ananda.
Vanessa has recently qualified as an Enrolled Nurse and has been a carer and administration assistant./receptionist at Findon. Well done Vanessa and thanks to Gerry, we are glad you are happy at Ananda Findon and are part of the Ananda family!