OnePassport is mandated for all staff as their personal vaccination wallet. Amanda Edwards from OnePassport will be on site at Hope Valley and Findon this week to help staff with setting up their app and to answer any questions regarding it and how to upload your evidence of vaccinations and test results as required.
You will need to use OnePassport to evidence this year’s COVID19 and influenza vaccinations and it is highly likely it will be mandated you will need to evidence your complete immunisation record. Please take some time to find any paper or other records you have from your GP or university and upload these onto the app.
We continue to live in uncertain times in South Australia and we recognize the significant threat that COVID19 pandemic poses for our vulnerable elderly. We have been proactive to develop continuous improvements and take opportunity to refine our infection control practices ongoing. For this reason, I am opting to keep our organisation at a heightened level of COVID19 risk until December 1, at which time this will be reviewed and this includes restricting movement of senior staff between our homes as much as possible.
Karen Daniels-Goddard will continue to be available to you as our Director of Nursing supporting staff, families and residents with clinical aspects including care provision, quality monitoring and compliance and clinical communication with all stakeholders for best practice resident care and wellbeing. Karen will continue to take clinical lead across the organisation, and while she is currently based at our Findon home, we hope this will change to be across both our homes before year end.
Michael Page complements our senior leadership at Ananda in his Workforce Executive role across Ananda Aged Care. He takes lead on workforce training & development, recruitment, administration and human resources, workplace safety and compliance and progression of ongoing opportunities for staff education especially dementia care and infection control. At the present time, Michael is based at our Hope Valley home, but we envisage this too will change in December.
Do not hesitate should you have any questions and I trust you will continue to take care of yourselves and help us to keep our residents safe in South Australia.
As we all know we are “not out of the woods yet” with the Parafield Cluster being far outreaching with a number of schools and businesses closed for 14 days quarantine.
As our Hope Valley home is located in the vicinity of the schools impacted by the Parafield Cluster and a number of our staff and families having children (and grandchildren) that go there we made the unprecedented decision last week to swab test our staff and residents at Hope Valley in an effort to reassure our community and safeguard our residents and staff during this time.
I am very pleased and relieved to report all results to date have been negative.
We have a second swab test being conducted on Wednesday 25th November in line with the recommended swab test on days 2 and 12.
Our initial prescribed ”state lockdown” was scheduled for 6 days but in light of information obtained by SA Health that was decreased and the “Stay at Home” Directive was revoked on Sunday 22nd November at 00.01am which was a relief for all South Australians.
However in Aged Care we are very much still on high alert as we care for the most vulnerable people in the state.
The Emergency Management Directive (COVID-19) Form 14 came into effect from Sunday with specific obligations around entry and access to Residential Aged Care Homes.
I am very pleased to announce we are re-opening our homes to support families visit their loved one, for short 30 min intervals initially and as well monitor the current situation we hope we will be able to increase those visits.
All families must book into a visit via our friendly Reception Staff with booking from 1pm to 5pm (4.30pm being the last booking).
Face masks must be worn when at either of our homes as well as adhering to the Site Entry Checklist including a temperature check. If your temperature if above 38 degrees you will not be permitted on site.
Please ensure you practice social distancing and sanitise your hands on entry and on exit of the home.
Visits will take place in a resident’s room (if in a single room) or alternatively in a designated area or one of our gardens.
We will continue to support additional and extended visitation for our residents receiving palliative/end of life care,
We ask that if you become ill within three (3) days of visiting our homes you notify us immediately and please go and get a COVID-19 swab test – the risks otherwise are too great. This allows us to more diligently trace contact to ensure the safety of our community.
We will continue to separate our homes with a dedicated staffing model working in each area. I can appreciate it is difficult to not have access to the whole home, but by limiting full access to the home we can reduce a potential outbreak.
It has been great to see so many residents and families taking up the offer of Face time and Skype a great way to stay in contact with your loved ones it you are unable to visit.
Please also contact us via email@example.com for further information.
Once again thank you all for your support and patience during these very challenging times.
Ananda Aged Care’s Board of Directors is currently monitoring the COVID19 Pandemic situation in Victoria, New South Wales, Queensland and considering its potential effects in South Australia.
We continue to take practical steps to plan for and mitigate risks that are posed by COVID19 to our vulnerable elderly residents. You will notice that we have ongoing monitoring, communication and reminders for visitors into our home in order to maintain hygiene and social distancing. Our clinical staff continue to lead the entire workforce with infection control training including drills and risk management.
We rely on your vigilance, cooperation and attention to procedures within our homes to keep our community safe and healthy. Please also reconsider the number of visits and trips to and from our homes and please be mindful of the location and length of visitation at this difficult time.
We will keep you informed of any changes or restrictions should they be in place, and please be aware that these will be recognizing the vulnerabilities within residential aged care as is the current Victorian experience. Our thoughts and prayers are with our fellow Australians interstate who are currently experience a harrowing and challenging time.
The run was to bring attention to resilience and older persons’ mental health as well as bushfire relief.
It was a great day and our Facebook page will feature lots of photos, videos and stories. A big thank you to our donors and our suppliers who came out to the 25km mark (Hospitality Catering Hardware’s Tim) and Anne from Bid Food at the 38km mark with Chef Adam and Kamal as well as Vince from maintenance. Staff manned aid stations at 10km, 20km, 25km and 38km and Rohin Verma and Deepti Sudhir both ran 7 km with Michael and Pooja Newman ran the last leg up Awoonga Road to help Michael finish with a sprint!
At 11am with Michael approaching the 20km mark staff and residents clapped for 20 seconds (the time it takes to wash hands) to thank social and healthcare workers around the World and our own Ananda STARS.
There is still time to donate – we currently are at $2295!
|In no specific order|
|KAREN DANIELS-GODDARD & FAMILY|
|MARK SCOTTO DI PERTA|
|HOSPITALITY CATERING HARDWARE – TIM & TEAM|
|DEBBIE GREENHEAD- KIA KAHA!|
|THE PAGE FAMILY|
|42 COMMUNITIES – ACKNOWLEDGING ALL OUR STAFF – THE ANANDA STARS & THE WHOLE ANANDA FAMILY OF STAFF, RESIDENTS, FAMILIES AND SUPPORTERS|
|DR PC GOEL|
You can see lots of photos, videos and stories of the day on the Ananda Facebook page though a taste of the day is below…
Please let our reception know your email address and these updates will be emailed to you.
Thank you for responding to our survey on how Ananda is doing in response to the COVID-19 emergency. While there have been two or three negative responses the vast majority of residents, representatives and staff are very satisfied with the response. Currently the overall satisfaction with 34 responses is a pleasing 8.9/10 (89%) satisfied.
Please do go to the survey on the front page of our website and take 5 minutes to answer some questions on COVID-19 response, or click here to do so now:
We will post the full results next week.
It allows for more efficient contact tracing in the event there is outbreak of Covid19 and uses Bluetooth technology. You need to keep the App running on your phone. Ananda Aged Care supports this technology and urges you all to take up this simple measure to help keep all Australians safe but especially our vulnerable senior citizens.
If Staff have a mobile phone they carry with them Ananda would expect all staff to comply with this measure which will also keep our community safe. Any staff not complying with the app are requested to discuss this with the Clinical Nurses with deadline being Fri 8th May.
We also encourage all visitors to Ananda to download and use the app.
Can I take this opportunity to remind you that if you haven’t had your influenza vaccination by this Friday 1st May and given evidence to our administration team, you cannot be allowed on site.
1st November 2019
Dear Residents, Families and supporters of Ananda Aged Care
I write to you in the midst of a Royal Commission into the Quality and Safety of Aged Care in this country and want you to know that Ananda is committed to doing what we can to improve our care and services to align with the expectations of the Australian community. Our board has deliberated over the interim report and has closely followed the transcripts from this enquiry and supports the view that aged care needs to transform in our country. We want to be a part of a new era of individualised care of the very highest standard and many of the traditional methods of thinking for care have progressed. This year Ananda has focussed on allowing our residents to venture into trying new things, to flex routines to suit their own way of life and to change up the way we provide care of services so it is more personalised and meaningful.
You may have noticed the progressive changes in the way we do things in our homes, and we hope that you can see that there is a dedication to be better, to strive for excellence and to do what we can to provide a high quality level of care and services in our homes.
We hope you can see that we want to hear from you, we seek your feedback and we welcome time and opportunity to assess, plan and build upon a partnership that we have with you to take care of our residents with a sense of humane respect, compassionate care, and in line with best practice standards. Please call, email, meet and speak with us, we are here to work with you for the very best outcome possible. We are launching a new hotline where calls and SMS text messages can be sent anonymously. Our policy is to seek feedback and we welcome your opinions.
Unlike other organisations, Ananda Aged Care places emphasis on the importance of nursing care for our residents who often have complex issues requiring communication, coordination and management in consultation with allied health staff, doctors and loved ones.
We have had a lot of emphasis on food. It is difficult to please everyone all the time but we are listening and now more than ever. We have so many choices and options to suit many tastes. We want to do better. We want to work harder. We want you to know we are committed. We continue to try different methods. We are here to have difficult conversations, to encourage you to feel a part of the care of your loved ones and an important stakeholder in our organisation.
Our careful transition from paper based documentation to computerised systems continues, improves real time information, communication and we soon hope to be able to offer families information about the loved ones in an exciting technological platform. We have computerised medication management systems and care management systems, new ways of recognising pain and automated surveys that can now be done with the various devices, tablets and computers that you would have seen emerging in our homes.
We will be launching some “Meet the Director” dates over the next couple of months, but as always feel free to stop me in the corridor, venture into my office or make a time with our head office. Our Director of Nursing Karen Daniels and our Executive Workforce Development Manager Michael Page continue to be a wealth of experience for us. Their commitment to providing care in a respectful and appropriate way utilising best practice methods that uphold respect and compassionate care is something that I believe sets us apart.
Our organisation is built on the ethos of Compassion, Comfort and Care and we hold our sense of responsibility for you to entrust the care of your loved ones in our homes at the forefront of our everyday activities.
Ananda Aged Care is proud of its track record with respect to government regulation in all facets of our service including food safety, clinical care and our responsibility as an employer but we know that it is not easy to get it right all the time. Things can and do go wrong from time to time and we are here to continue to do what we can to improve, to listen, to grow and to work together as a team in conjunction with the incredible families that are such a valued part of our community.
At the heart of all that we do is our residents. We want to celebrate their lives, their dreams, accomplishments and nurture their wishes, their hopes and allow them to age well, to flourish and bring compassionate kindness and care each day in our homes. We want them to feel at home at our place, our South Australian based family run organisation is founded on a will to serve, a genuine sense of respect and a resourceful emphasis on safety and clinical excellence.
Dr Pooja Newman, Clinical Director Ananda Aged Care Findon & Hope Valley
firstname.lastname@example.org OR (08) 82625020
As per Aged Care Quality and Safety Commission Open Disclosure Framework and Guidance
“…… Open disclosure is the open discussion that an aged care provider (Ananda) has with consumers when something goes wrong that has harmed or had the potential to cause harm to a consumer.
Open disclosure refers to the practice of communicating with a consumer when things go wrong, addressing any immediate needs or concerns and providing support, apologising and explaining the steps the provider has taken to prevent it happening again. Open disclosure may also involve the consumer’s family, carers, and other support people and representatives when a consumer would like them to be involved.
Honest and timely disclosure to consumers is not only ethically, morally and professionally expected but also the first stage in promoting and fostering an environment and culture that, through honest discussion, encourages learning needed to improve care and services. As such, it underpins the organisational culture and behaviours needed for continuous learning and service improvement in partnership with consumers. Through improved transparency it enhances public trust in aged care services. 1, 2, 3, 4, 5, 6
Open disclosure is a requirement under the Aged Care Quality Standards. There are two specific references to open disclosure in the Standards:
Standard 6: Feedback and Complaints, requires providers to use an open disclosure process when things go wrong.
Standard 8: Organisational governance, where clinical care is provided, organisations are required to have a Clinical Governance Framework which includes open disclosure.
Providers should practise open disclosure when something has gone wrong that has caused harm or had the potential to cause harm to a consumer. Harm may be physical, psychological or social resulting in loss of quality of life, impairment, suffering, injury, disability or death. This is the definition of harm used in this guidance.
Principles of Open Disclosure
Elements of Open Disclosure
Open disclosure is an integral part of organisational governance. To enable effective open disclosure including clinical governance, an organisation needs to have strong clinical governance arrangements in place. Clinical governance is an integrated set of leadership behaviours, policies, procedures, responsibilities, relationships, and planning, monitoring and improvement mechanisms. They are implemented to support good clinical care and clinical outcomes for each aged care consumer. The six enablers are:
Reference Open Disclosure Framework and Guidance – Australian Government Aged Care Quality and Safety Commission
Link Feedback and Complaints Policy